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Self Service Support
Find quick answers to your questions with our Support Portal FAQ Library.
View FAQ'sLog A Support Ticket
Can’t find the answers you are looking for and need assistance from a human?
Log A TicketTelephone Trading
Need to exit a position but cannot access the EasyTrader platform? Contact the desk.
View FAQ'sPlatform Trading Hours (GMT)
Day
Monday
Open
00:05
Close
23:45
Tuesday
Open
00:05
Close
23:45
Wednesday
Open
00:05
Close
23:45
Thursday
Open
00:05
Close
23:45
Friday
Open
00:05
Close
21:55
Saturday
Open
Closed
Close
Closed
Sunday
Open
Closed
Close
Closed
| Day | Open | Close |
|---|---|---|
| Monday | 00:05 | 23:45 |
| Tuesday | 00:05 | 23:45 |
| Wednesday | 00:05 | 23:45 |
| Thursday | 00:05 | 23:45 |
| Friday | 00:05 | 21:55 |
| Saturday | Closed | Closed |
| Sunday | Closed | Closed |
EasyTrader’s platform opens at 00:05 GMT, that means it opens at 02:05 South African time (SAST). So, for South African users, when you see the opening time as 00:05 GMT, simply add 2 hours to get the local time of 02:05 SAST.
EasyTrader Physical Address
WeWork Coworking Offices,The Purple Group173 Oxford Rd, Rosebank, Johannesburg, 2196
Frequently Asked Questions
All your support and contact points answered
How do I find answers to my questions on EasyTrader?
We recommend using our Self-Help Support Portal, which contains a comprehensive library of FAQs. You’ll find detailed answers to common questions about trading, platform use, fees, and more. This is the quickest way to get assistance without needing to submit a support ticket. Visit the support portal here.
What should I do if I can’t find the answer in the Support Portal?
If you’ve searched our Support Portal and still can’t find the information you need, you can submit a Support Ticket. Once submitted, your query will be added to our support queue. A support agent will assist you as soon as possible, with a typical turnaround time of 36 hours, excluding weekends.
When should I submit a support ticket?
Please submit a support ticket only if you can’t find the answer in our Self-Help Support Portal. Submitting a ticket requires human resources, and we prioritize self-help to provide quicker solutions. If necessary, our support team will respond within 36 hours (excluding weekends).
What is the telephone trading line used for?
The Telephone Trading Desk is not for general support queries. It is reserved for users with a funded account and an open trade who urgently need assistance, such as closing a position if the trading platform is unresponsive. For all other support inquiries, please use our Support Portal or submit a Support Ticket.
What are the platform’s trading hours in South African time?
EasyTrader’s platform operates based on GMT (Greenwich Mean Time). Since South Africa is 2 hours ahead of GMT, simply add 2 hours to the GMT times listed. For example, if the platform opens at 00:05 GMT, it opens at 02:05 South African time (SAST).